Return Policy

At Bajaj S.K., we prioritize your satisfaction and strive to deliver the highest quality Ghee and egg products.However, we understand that there may be occasions when you need to return a product. If you are not completely satisfied with your purchase, we are here to help.

Due to the perishable nature of our products, we do not accept any returns for Ghee and egg products once delivered. However, we accept replacement of the products within 12 hours of delivery under the following conditions:

• The product is damaged or spoiled upon delivery.
• The wrong product was delivered.
• The product is past its expiration date at the time of delivery.

2.2 Proof of Purchase: A valid receipt or order confirmation is required for all returns.

2.3 Time Frame: Replacements of the products must be requested within 12 hours of delivery. After this period, we cannot accept any request for replacements due to the perishable nature of the products.

3.1.1 Email us at skbajaj13@gmail.com or call us at 9811565673 within 6 hours of delivery.

3.1.2 Provide your order number, a detailed description of the issue, and photos of the products.

3.2 Assessment:

3.2.1 Our team will assess your claim and may request additional information or photos to verify the issue.

3.3 Replacement Authorization:

3.3.1 If your replacement is approved, you will receive a Replacement Authorization (RA) number and further instructions on how to proceed.

3.3.2 Replacement items will be shipped within 1-2 business days of Replacement Authorization.

3.4 Non-Replaceable Situations:

3.4.1 Products that are not in their original packaging or have been partially consumed.

3.4.2 Requests made after the 12-hour window post-delivery.

5.1.1 Milk and Egg products once delivered are neither replaceable nor returnable due to any reasons.

5.1.2 Change of Mind: We do not accept returns for perishable items products to a change of mind or personal preference.

5.1.3 Improper Storage: Returns will not be accepted for items that have been improperly stored or handled after delivery.

• Orders can be cancelled without penalty up to 1 hour after placement.
• To cancel an order, contact our customer service immediately.

7.1.1 Inspection: Please inspect your order upon delivery and report any issues immediately.

7.1.2 Storage: Ensure that all items are stored appropriately to maintain their quality and safety.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to skbajaj13@gmail.com for necessary action.

We strive for 100% customer satisfaction. If you have any issues that fall outside of this policy, please contact our customer service team. We will do our best to resolve your concerns on a case-by-case basis.

We are committed to providing the highest quality products. If you have any concerns about the quality of our products or our return policy, please do not hesitate to contact our customer service team.

For any questions or concerns regarding our return policy, please contact us at:

• Email: skbajaj13@gmail.com
• Phone: 9811565673
• Address: VPO. Badshahpur, Gurugram, Haryana - 122101

We reserve the right to modify this return policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for choosing Bajaj S.K. We appreciate your business and are committed to providing you with the best customer service experience possible.